How we help mission-driven teams
Alameda Municipal Power: Building a Modern Digital Experience for Customer Programs
Alameda Municipal Power manages a diverse portfolio of residential and commercial customer programs, each with unique eligibility criteria, documentation requirements, and approval workflows. Manual and fragmented processes created growing operational strain: application processing was slow, customers had no visibility into status, document handling was largely manual, and leadership lacked real-time insight into program performance.
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Cal OES: A Statewide PPE Response Built and Deployed in 72 Hours
At the height of the COVID-19 pandemic, emergency workers and patients across California faced a critical shortage of personal protective equipment. The state needed an immediate way to capture PPE donation pledges from citizens and businesses, coordinate collection logistics, and track inventory in real time — with no time for a traditional procurement or development cycle.
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LeafLink: Transforming a Fragmented CPQ Process into a Competitive Advantage
LeafLink operates a complex B2B marketplace with multi-tiered selling and pricing models that vary by region, product type, and deal structure. Their configure-price-quote process had grown into a liability: configuration was manual and error-prone, administrators faced a steep learning curve, promotions were managed in disconnected silos with no centralized control, and approval workflows were too rigid to accommodate the variety of deal structures the business was closing.
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Accelerating Benefits Service Delivery at SFHSS with a Seamless Embedded AI Assistant
Health Benefits Specialists at SFHSS help members through Qualifying Life Events that affect their health coverage. Every interaction requires looking up case details, answering detailed benefits questions, preparing documents or records, and sending follow-up communications.
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Giving Housing Staff a Seamless, Intelligent Workspace at MOHCD
MOHCD program staff support San Franciscans with complex affordable housing programs — answering detailed questions about eligibility, income limits, loans, and ownership opportunities while simultaneously managing live applications in Salesforce.
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