About the Role                                                                                                                 Apply

SuccessMetrics is seeking an experienced Salesforce Solution Architect with 8–10 years of hands-on experience to lead solution design and delivery across large-scale Salesforce programs. The ideal candidate is PDII-certified, holds either the Application Architect or System Architect credential, and brings a proven track record of architecting complex, high-volume solutions across Sales Cloud, Service Cloud, and Experience Cloud—with deep expertise in OmniStudio and data integrations.

You’ll be a strategic contributor, responsible for crafting scalable, secure, and performant solutions that meet business goals and adhere to best practices. This is a client-facing role that involves leadership, mentoring, and full ownership of architectural decisions.

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Responsibilities
   •    Lead end-to-end architecture for enterprise Salesforce implementations
   •    Translate business needs into scalable, secure, and performant Salesforce solutions
   •    Design system and data architectures across Sales Cloud, Service Cloud, and Experience Cloud
   •    Develop OmniStudio architectures including FlexCards, OmniScripts, Integration Procedures, and DataRaptors
   •    Own integration strategy with external systems using REST/SOAP APIs, middleware platforms, and third-party connectors
   •    Provide guidance on data migration, ETL strategy, large data volumes (LDV), and performance optimization
   •    Coach, mentor, and review the work of junior developers and administrators
   •    Participate in pre-sales solutioning and estimation activities when needed
   •    Ensure adherence to Salesforce security, governance, and DevOps practices

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Requirements
   •    8–10 years of Salesforce experience with 3+ years as a Solution or Technical Architect
   •    Salesforce Platform Developer I & II certifications
   •    Certified Application Architect or System Architect
   •    Sales or Service Cloud Consultant Certification (Must)
   •    Experience Cloud Consultant Certification (Must)
   •    At least 1–2 years of OmniStudio implementation experience
   •    Strong expertise in Apex, LWC, SOQL, JavaScript, JSON, and integration frameworks
   •    Demonstrated experience in large data volume processing and scalable architecture patterns
   •    Experience designing security models, sharing rules, and governance frameworks
   •    Excellent communication skills, with the ability to explain complex technical concepts to non-technical audiences
   •    Proven ability to work independently and manage solution delivery end to end

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Preferred Qualifications
   •    Background in Public Sector Solutions, Nonprofit Cloud, or Health Cloud
   •    Familiarity with Agile methodology, Salesforce DevOps tools (Salesforce CLI, GitHub, CI/CD pipelines)
   •    Experience in architecture review boards or technical governance

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Why Join Us?

At SuccessMetrics, we’re building a world-class team of Salesforce experts who are passionate about impact and innovation. You’ll get:
   •    A leadership role with ownership of key solution decisions
   •    Opportunity to mentor and shape delivery teams
   •    Meaningful projects in the public and nonprofit sectors
   •    Remote-first flexibility and a team of ex-Salesforce professionals